Overview

Refund Policy

At Tamed Web, we strive to deliver high-quality web design services while maintaining fairness and transparency. This Refund Policy outlines the terms regarding deposits, cancellations, delays, and potential refunds.

1. Deposits

• Start-up Package website projects require a 50% deposit before any work begins.
• Bespoke Website projects require a 30% deposit to secure the project and initiate planning and development.

All deposits are used to cover the time, communication, planning, and initial setup work involved in your website project. Therefore, deposits are non-refundable once work has commenced.

2. Project Cancellations

If the Client cancels the project after the deposit has been paid and work has started, a cancellation fee will be applied. This fee covers the time already invested in the project and is calculated as:

• A minimum of 30% of the total project fee, or
• An amount based on the time worked, calculated at £[insert hourly rate] per hour
  (whichever is greater).

If no work has started, the deposit may be partially refundable at Tamed Web’s discretion, minus any administrative costs or third-party purchases (e.g., domain names).

3. Delays

Clients are expected to provide content, images, and timely feedback to avoid project delays.

• If no response is received within 7 working days of a request, a project delay fee of £[insert amount or hourly rate] may be charged to account for scheduling disruptions.
• If there is no communication from the Client for 14 days or more, the project may be paused or cancelled.

In such cases:

• The deposit remains non-refundable
• Any additional work carried out will be invoiced separately

4. Refund Eligibility

Refunds will not be issued for:

• Time already spent on the project
• Project delays caused by the Client
• Monthly hosting, maintenance, or domain fees already billed or paid
• Any third-party services or products purchased on the Client’s behalf (e.g., hosting, domain names, SSL certificates)

In rare situations where a refund is granted (e.g., due to a billing error or issue on our part), refunds will be processed within 14 business days.e shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@tamedweb.co.uk for questions related to refunds and returns.